Accessibility

Pyramid Arts Centre is dedicated to ensuring each and every visitor is able to enjoy memorable experiences at our venue. Our building is a listed property that is very old and unique, but we have made every effort during its development to ensure all areas and activities are accessible to everyone. Below are some of the facilities we have in place to aid accessibility. If you have any further queries please contact us Box Office, who will be able to assist you.

Arrival

There is an area near to the entrance of Pyramid Arts Centre that can be used to drop off visitors. There are also three disabled parking spaces at the rear of the building.

The Building

Automatic doors are in place at the main entrance. All staircases have handrails and are interspersed by landing areas. Pyramid Arts Centre has a lift to service all floors. If you require any additional assistance please ask at the time of booking or ask for support from a member of staff.

Wheelchair Users

Lifts are available as detailed above. Wheelchair spaces are available in all venues – please mention when booking a ticket to ensure a space is reserved. Wheelchair refuge areas are designated throughout the venue for evacuation purposes.

Toilets

All toilets in Pyramid Arts Centre have level access, in addition to having toilets with wider doors on each floor.

Hearing Facilities

Induction loops are in place at Pyramid Arts Centre. When booking your tickets please let the operator know if you require a headset. We are working with partners to offer signed performances and activities in response to demand – please check web listings (link) for performances that offer this.

Companion Tickets

If you need a personal assistant to be able to attend a show, we can issue a free ticket with any of the below documents:

  • Front page of DLA / PIP
  • Front page of Attendance Allowance letter
  • Evidence of being registered severely sight impaired
  • Recognised Assistance Dog ID card
  • Credibility’s access card

Only one free ticket can be issued per person per show, tickets are subject to availability.
Documents can be emailed to [email protected] or can be shown at box office at the time of booking.

Miscellaneous

Visits to the venue before an event can be arranged with prior notice. Assistance and Guide Dogs are welcome. Any other assistance – which includes the use portable chairs and priority access – is available upon request. We will seek to make reasonable adjustments in order to accommodate our visitors.

Age Restrictions

Due to the range of shows that we host at Pyramid Arts Centre it is always worth checking the event information for each show to find out if any age restrictions apply.
For events that specify a restriction, remember to carry proof of age if necessary. Find out what documents we accept in our FAQs.
Our Bar and Front of House staff operate a Challenge 25 policy.