Our new E-tickets – everything you need to know

New Year, new us…

One of our resolutions for 2024 here at Pyramid and Parr Hall is to be more green and take more responsibility for our impact on the environment. We’ve already started this in earnest with many of our staff now trained in ‘Carbon Literacy’, but we know we can do more and that is the reason we have decided to launch our new season with the introduction of ‘E-tickets’ (electronic tickets).

Currently we print more than a thousand tickets to our upcoming shows in an average week which contributes significantly to our carbon footprint. Until now, these physical tickets have also been posted free-of-charge which has a further impact on carbon emissions, as well as on our resources and fundraising capacity as a small charity.

There are benefits to you – our valued customers – too. You can buy E-tickets in the usual way, on our website, over the phone or in person. They will then be sent instantly and electronically to an email address of your choice, linked to your account.

That means no waiting around for the tickets to arrive. No uncertainty about delivery times. E-tickets are safe and secure and cannot be lost. You simply need to show your ticket confirmation email (via your mobile phone or printed out) on the day of an event and the barcode will be scanned. This transition will also help us to run performances more smoothly and get you into the venue quicker.

However, we know that having tickets printed and delivered is a service and convenience that our customers value so, to give people the choice, we are maintaining the option of having tickets delivered at an additional cost of £2 per order. Physical tickets can also be printed at no extra charge if they are collected in person from Box Office.

Please find below some FAQs to help you get started.

When does this come into effect?

Our E-tickets are actually available to buy as of now, but the first event they are applicable to is Stephen K. Amos’s Pyramid show on 25 January. It will then apply to all subsequent Pyramid and Parr Hall performances.

I do not have a mobile phone. Am I still eligible for E-tickets?

Yes, if you have a computer connected to the internet at home and access to a printer, you can print out the tickets to simply bring along on the night. If you do not have either a phone or a computer, you can have the tickets posted in the usual way at a small cost of £2, or pick them up from Box Office at no additional charge.

I do not have an email address. What do you suggest?

You can set up an email address for free via the likes of Microsoft and Yahoo. If you do not wish to set up an email account, tickets can be sent out in the usual way as above.

Do I need to set up an account for E-tickets?

Yes, but this takes just minutes. Or if you already have an account with us, you’re already all set! As always, your data will be kept securely and we will only contact you regarding your booking unless you choose to opt in to marketing emails where we keep you up-to-date with new shows and offers.

Do I need to print the tickets?

No, if you’ve got your phone with you, you can just bring up your ticket confirmation in your emails which will contain your unique barcode for scanning. In fact, we will be encouraging our customers not to print tickets out where possible as this is both more secure and reduces the environmental impact of our events.

Is there anything else I need to know?

We’re hoping this transition is as seamless as possible. The only other thing to note is that our scanners will work better if you could please turn the brightness up on your mobile phone screen settings. This will help us get you in the venue more efficiently and thanks in advance for your help with this.

Will there be any changes to how Box Office operates as a result of this?

No, our friendly Box Office staff will still be available to speak to in person and over the phone within the usual hours of Monday to Friday, 9am to 5pm.